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FAQ's
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Troubleshooting
Troubleshooting
General
Why is the app taking up so much storage?
How can I download or reinstall the app?
How do I update to the latest app version?
The App is not working. What can I do?
Can I use the app offline?
Can I use the app on multiple devices?
How can I set a screen time limit on the app? (apple and android)
Do you collect data?
How do I delete my account?
In App
Where can I see my child’s progress?
How long will my story video and activities be downloaded for?
How does my child get all the coins possible for each round?
How do I turn off the timer?
How can I disable the background music?
How do I add a second child profile?
How can I use the reward coins?
Can I change my profile picture?
Can I change my buddy character?
Can I change islands?
Can I see an online tutorial?
School
I am unable to login to my school account
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